When I read the following on the "Reader's Digest" web site I got a chuckle since it was so true of all the automated customer care non service we usually experience when calling many companies, and in my case especially our cable company, Comcast. .
This is an excerpt from a RD column by Mary Roach.
Enjoy
"Please wait, a customer-care representative will be with you shortly, or be short with you, or something. Currently all of our representatives are busy helping dilute our profits. Calls will be answered in the order in which we feel like.
Your expected wait time is 42 minutes. Your expected blood pressure is 210/130. You may hear clicks followed by silence. You may hear "Whole Lotta Love" done entirely in strings.
You may hear yourself say regrettable things, which may be monitored and/or recorded. For example, our records show that you used the phrase "gabbling nitwit" during your last call to customer care. This has been noted in your record and will be reflected in the quality of service you receive and the tone of voice of the customer-care representative, should you somehow manage to reach one.
I'm sorry, 0 is not a valid prompt, even if pushed furiously 11 times in rapid succession.
To use our express automated-speech response system, press 1. To hear our website address, press 2. To speak to someone about your anger-management problem, press 3.
3 is not a valid prompt. Thank you for calling. "
6 comments:
Voice Mail Hell, I call it. Our doc's office has it and it is horrible.
Yes Kenju
Once some years back I got so frustrated trying to get through to a live person at my orthopedic doc's office that I got in the car and drove down there. The 20 minute drive was less than the time spent on phone. since then they have improved.
Mary knows how to punch our buttons! What really punches one of my buttons is the fact that my blog provider has no phone number or mailing address to which I may address concerns. Aaaarrgh!
Cop Car
don't even get me started on this -- my blood pressure can't take it. If you Google "How do I get to talk to a real person" there are links sites that tell you how to bypass some of this.
In some instances, you're right. but in most cases, the reason why many of the company's customer care representatives have a hard time to catch your call is that there are lots of callers on the line. And the accommodation of the callers is first call first serve basis. All you have to do is to wait and longer your patience. Customer care representatives are happy to help you and they are doing their best to answer all the calls. Maybe the company is also responsible for this problem. The only the solution I guess that the company must do is o hire more customer care representatives in order to cater the needs of all clients.
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